RULES FOR BUYING AND SALE OF GOODS

1. CONCEPTS

1.1. E-store - American Mattress.lt electronic store, available at https://sertamattress.lt/

1.2. Customer - a person who buys goods and services related to them in the Store.

1.3. Seller – UAB SLEEPSHOP, legal entity code 306389127, registered office address Girulių st. 10-201, LT-12112 Vilnius, Lithuania, bank account LT197290099019590994, tel. +37063666347, e-mail post office info@sertamattress.lt, when the goods are purchased in the Salon, in the E-shop or by means of electronic communication - by phone or e-mail. by post

1.4. Store - American Mattress and E-store combined.

1.5. American Mattress - physical stores of the seller UAB SLEEPSHOP - branded salons operating in the Republic of Lithuania under the AMERICAN MATTRESS brand.

1.6. Contract - the contract of purchase and sale of goods concluded by the Seller and the Customer.

1.7. Rules - these are the rules for buying and selling Serta products.

1.8. User - Customer is a natural person who purchases goods from the Store, as well as services related to them, to meet his personal, family or household needs, for purposes not related to business, trade, craft or profession.

2. GENERAL PROVISIONS

2.1. These Rules are a binding legal document that establishes the rights and obligations of the Seller and the Customer, the procedure for purchasing goods and services related to them, payment for them and their delivery, the responsibilities of the parties and other provisions related to the purchase and sale of goods and services related to them.

2.2. The Customer may purchase goods and related services only after agreeing and familiarizing himself with these Rules, which are also published at https://sertamattress.lt/, and the Seller's privacy policy, which is published at https://sertamattress.lt/. By agreeing to these Rules and the Privacy Policy, the Client confirms that he has familiarized himself with these documents and undertakes to comply with them, and it is also considered that the Client is properly informed about the processing of the Client's personal data and his rights as a data subject.

2.3. All terms of purchase and sale are presented before the conclusion of the Agreement. Upon conclusion of the Agreement, it is considered that the Customer has confirmed in writing his familiarity with these Rules and the Seller's privacy policy.

3. CONCLUSION OF CONTRACT

3.1. The contract between the Customer and the Seller is considered concluded when:

3.1.2. When ordering goods in the Salon:

3.1.3. After paying the full price of the goods, the customer immediately collects the goods and receives a receipt from the Seller's cash register confirming this or another document confirming the payment of the price.

3.1.4. The Customer receives an invoice issued by the Seller, according to which he pays the full price of the goods or the advance specified in the Seller's invoice, when the goods are delivered later.

3.1.5. When ordering goods in the E-shop, the Customer, following the instructions provided in the E-shop, creates a basket of goods, specifies the delivery address, fills in the mandatory information, confirms his agreement with these Rules and the Seller's Privacy Policy, chooses a payment method and orders the goods, as well as with them related services, and the Seller confirms the order of the goods, as well as the services related to them, by sending the goods order information and a confirmation message to the e-mail specified by the Customer. by post

3.1.6. When ordering goods by other means of electronic communication (telephone or e-mail), the Customer receives an invoice issued by the Seller by e-mail, according to which he pays the full amount of the goods or the advance specified in the Seller's invoice.

3.2. The Seller may refuse to confirm the Customer's order if the Customer does not fulfill all the conditions of the product order, the Seller does not have the product desired by the Customer or for other reasons. If the Seller refuses to confirm the Customer's order, the advance paid by the Customer is returned to the Customer.

3.3. After confirming the Customer's order, the Customer undertakes to pay the full price of the goods and accept the ordered goods and services related to them.

3.4. The contract is valid until the full fulfillment of the obligations under it. The contract is considered completed when the goods are transferred to the Customer in accordance with the procedure established by the legislation and these Rules and the related services are provided, and the Customer fully pays for the transferred goods and the services related to them.

4. PRICE OF GOODS AND ITS PAYMENT

4.1. The prices of goods and services are indicated in euros (Eur) including value added tax.

4.2. Goods are sold to the Customer at the prices valid in the Store at the time of placing the order.

4.3. You can pay for the goods:

4.3.1. Immediately after placing the order using electronic banking, when the goods are ordered in the E-shop.

4.3.2. When purchasing goods with a card in the Salon.

4.3.3. In cash during the delivery of goods or when purchasing goods in the Salon.

4.3.4. Payment order when purchasing goods in the Salon or E-shop.

4.4. The Seller may require the Customer to pay an advance payment for certain goods, the amount of which is specified at the time of placing the order or on the Seller's invoice. The remaining amount is paid in accordance with the procedure set forth in Clause 4.3 of the Rules. When an advance payment is required, the Order begins to be executed and the Agreement is considered concluded only after the payment of the advance payment (unless the Customer pays the full price of the product). Advance payment is mandatory:

4.4.1. When placing an order in the Salon, the amount of the advance payment is 50% (fifty percent) of the value of the order, unless the Seller requires a larger advance payment.

4.4.2. When placing an order by electronic means of communication, when the advance payment is specified at the time of placing the order or on the Seller's account.

4.5. If the Customer does not pay the advance within the specified term, it is considered that the Customer has abandoned the Agreement.

4.6. The seller retains the ownership rights to the goods until full payment for them and collection or transfer of the goods to the carrier chosen by the Customer, if the Customer organizes the transportation of the goods himself. The risk of accidental loss or damage of the goods passes to the Customer upon delivery of the goods to him or transfer to the carrier chosen by the Customer, if the Customer organizes the transportation of the goods himself.

4.7. Part of the Seller's fees for additional services can be found at: https://sertamattress.lt/.

5. DELIVERY OF GOODS

5.1. The goods are delivered only in Lithuania. Delivery of goods to other countries must be coordinated separately with the Seller in all cases.

5.2. Delivery of goods in Vilnius is free.

5.3. Goods delivery service, except for Rule 5.2:

5.3.1 Delivery of goods outside Vilnius 1.20eu (one euro 20 euro cents) for 1 km.

5.3.2. One order is delivered to one delivery address only.

5.4. Delivery of goods may take up to 45 (forty-five) working days from the date of conclusion of the Agreement.

5.5. The Customer chooses the preliminary delivery date of the goods at the time of placing the order for the goods according to the possible delivery dates provided by the Seller. For objective reasons (production capacity, large number of deliveries, etc.), the Seller may delay the delivery date, complying with the deadlines set in Rule 5.4 and informing the Customer in advance.

5.6. Before delivering the goods, the Seller or his authorized representative contacts the Customer and informs him about the delivery details. The goods are delivered to the specified delivery address when the Customer orders the goods.

5.7. Upon delivery of the goods to the address specified by the Customer, the goods are considered to have been delivered to the Customer, regardless of whether the goods are actually accepted by the Customer or by any other person who accepted the goods at the specified address. If the Customer cannot collect the goods himself, and the goods have been delivered to the specified address, the Customer has no right to make claims to the Seller regarding the delivery of the goods to the wrong person. If the goods are not delivered on the day of delivery, the Customer shall inform the Seller about this no later than the next day after the scheduled day of delivery of the goods.

5.8. If the Customer or his representative is not at the place of delivery at the time of delivery of the goods, the goods are considered undelivered due to the fault of the Customer, and in such a case the Customer must pay for re-delivery at a newly agreed time, and the money paid by the Customer for the first shipment will not be refunded. If the delivery does not take place at the agreed time due to the Customer's fault, the Customer will be charged for the second delivery in all cases.

5.9. When handing over the goods or before their delivery, the Seller or his authorized representative presents the Customer with an invoice. After the Customer has accepted the goods and has not made any claims, it is considered that the goods together with the instructions for the goods and their Warranty documents have been properly handed over by the Seller, correspond to the quantity, quality and assortment (including the correct model, size, color, untainted, in suitable packaging) and accepted by the Customer.

5.10. Before accepting the goods and signing the invoice, the Customer must check the quantity, quality and assortment of the goods together with the Seller or his authorized representative. If only the packaging is damaged, the Customer must inform the Seller about this in writing. In this case, it is considered that the goods have been delivered in damaged packaging, but the quantity, quality and assortment of the goods comply with the terms of the Agreement and the goods have been delivered correctly.

5.11. If a discrepancy in the quality and/or assortment of the goods is determined, the Customer may not accept the merchandise that does not conform to the quality and/or assortment, except when the defects can be eliminated without replacing the entire item. The Customer must inform the Seller about refusal to accept the product and found violations by phone +37063666347 or by e-mail info@sertamattress.lt.

5.12. When buying a bed, it is delivered and assembled by the Seller or the Seller's authorized representative throughout Lithuania. Assembling the bed at the Customer's home - from 30 euros. If the customer does not make claims through the contacts specified in point 5.11, the bed is considered to have been properly assembled.

5.13. The customer is responsible for the proper conditions for bringing the bed and the goods accompanying it to the place where the bed is set up and assembled, and for the preparation of the place for the assembly of the bed. An entrance of at least 200 cm high and 75 cm wide is required to bring in the beds.

5.14. Lifting to a height of 100 cm and above is not possible. Goods are unloaded in one place, brought in only through the door. All goods must be lifted by an elevator, if the building is equipped with one. If stairs are installed in the access road, they must comply with work safety requirements.

5.15. In the event that the conditions for delivering the bed do not meet the requirements of clauses 5.13 and 5.14 of the Rules, the Seller or his authorized representative has the right to refuse to continue delivering the bed or mattress and, if the Customer agrees, to leave the bed at the place of delivery of the goods. In this case, it is considered that the goods have been delivered, but the collection is not carried out and can be resumed after the Customer ensures the delivery of the bed to the place of its delivery and collection at the time agreed with the Seller or his authorized representative for an additional fee, applying the rates specified in Rule 5.3.1

5.16. Minor bed defects are repaired on the spot.

5.17. In case of important circumstances, and unable to produce and/or deliver the product ordered by the Customer, the Seller undertakes to offer the Customer an analogous product or a new delivery date. If the customer refuses to accept a similar product or agree to a new delivery deadline, except when the maximum delivery deadline set by the Rules is not violated, the Seller undertakes to return the money paid to the customer within 14 (fourteen) days.

6. RIGHT TO WITHDRAW THE CONTRACT

6.1. The User has the right, without specifying the reason, until the delivery of the goods, as well as within 14 (fourteen) days from the day of receipt (delivery) of the goods or, if the User has ordered more than one item in one order and the goods are delivered separately, - from the receipt (delivery) of the last item days, or, if the goods are delivered in different lots or parts, - from the day of receipt of the last lot or part, to withdraw from the Contract concluded by means of electronic communication (in the E-shop, by telephone, by e-mail), with the exception of purchase and sale contracts, which cannot be withdrawn according to the legislation. The user can refuse the Agreement concluded by means of electronic communication by e-mail info@sertamattress.lt by sending the Seller a filled-in free form notification about the cancellation of the Agreement, from which the User's intention to cancel the Agreement would be clear. When canceling the Agreement, the User must also submit purchase documents (invoice, payment card account statement, payment card reader check, etc.) to the Seller, attaching a copy of them to the e-mail notification of the cancellation of the Agreement.

6.2. After the User submits a notice of withdrawal from the Agreement by means of electronic communication, the product must be sent to the Seller no later than during the period of withdrawal from the Agreement, provided for in Clause 6.1 of the Rules, after coordinating the delivery time with the Seller. The User is responsible for the proper packaging of the product for return. The direct costs of returning the goods are borne by the User, unless the Seller specifies otherwise.

6.3. The money for the returned product, including the costs of delivery of the goods paid by the User, is returned by payment order to the account from which the payment was made, and if the payment was not made by payment order - to the account specified in the User's notice of withdrawal from the Agreement, no later than within 14 (fourteen) days from the day the Seller received the user's notice of termination of the Agreement, and if the product was delivered to the User - from the day the product is returned to the Seller.

6.4. The user may exercise the right to withdraw from the Agreement only in cases where the conditions specified in clauses 7.1.1-7.1.4 of the Rules are also met.

7. EXCHANGE AND RETURN OF QUALITY GOODS

7.1. When exchanging or returning quality goods, the User must comply with the following requirements:

7.1.1. The returned item must be in its original, undamaged packaging.

7.1.2. The returned product must be unused, unpacked (opening the packaging, except for the packaging of hygiene products, without tearing it, if it is not possible to inspect the product without opening the packaging, is not considered a violation), without losing the appearance of the product, preserving the usable properties, and not damaged.

7.1.3. The returned item must be complete and in the same set (including gifts and other accessories) as the one received by the User.

7.1.4. The product to be exchanged or returned must be accompanied by documents confirming its purchase (invoice, payment card account statement, payment card reader receipt, etc.) and the Product Return Form, which will be filled out by a Serta representative at the time of exchange or return.

7.2. Non-returnable items

7.2.1 It is necessary to note that Clause 17 of the Retail Trade Rules provides for a list of non-returnable goods (for example, electrical appliances, toys, furniture, cosmetics, books, underwear, etc.). Items included in this list, being of suitable quality, can be returned only with the consent of the seller. You can familiarize yourself with the aforementioned rules at the following link: https://e-seimas.lrs.lt/portal/legalAct/lt/TAD/TAIS.137498/asr   

7.2.3. Goods that were manufactured according to the specifications provided by the User or were manufactured by adapting them to the User's individual needs (non-standard measurements, bed with selected fabric, etc.), as well as goods for which the possibility of exchange or return is not provided by legal acts or which can be exchanged or returned only With the consent of the Seller, they cannot be exchanged or returned, except if the Seller specifies otherwise.

7.3. The product does not fall into the list of products that cannot be exchanged or returned, specified in point 7.2 of the Rules.

7.3.1. The returned item must be in its original, undamaged packaging.

7.3.2. The returned product must be unused, unpacked (opening the packaging, except for the packaging of hygiene products, without tearing it, if it is not possible to inspect the product without opening the packaging, is not considered a violation), without losing the appearance of the product, preserving the usable properties, and not damaged.

7.3.3. The returned item must be complete and in the same set (including gifts and other accessories) as the one received by the User.

7.3.4. The product to be exchanged or returned must be accompanied by documents confirming its purchase (invoice, payment card account statement, payment card reader receipt, etc.) and the Product return description, which the Lono representative will fill out at the time of exchange or return.

7.3.5. The product does not fall into the list of products that cannot be exchanged or returned, specified in point 7.2 of the Rules.

7.4. The Seller does not accept goods that do not meet the requirements of Rule 7.3 and goods specified in Clause 7.2 of the Rules, and does not return the money paid by the User for such goods.

7.5. When exchanging or returning a quality product, the User agrees that the exchanged or returned product will be evaluated again by the Seller's representatives. At the Seller's request, the User must provide an opportunity to evaluate the product at the place of delivery or at another location. If the product does not meet the requirements of these Rules, the product is returned to the User. In this case, the Seller must immediately contact the User through the contacts specified by him regarding the method of transferring the goods to the User. If the exchanged or returned product does not meet the requirements set out in these Rules, and the User refuses to accept the returned product or the product cannot be returned to the User for reasons beyond the Seller's control, the Seller stores the product for no longer than 30 (thirty) calendar days from the last time the Seller contacted or attempted to contact the User on the date of the method of transfer of the goods.

7.6. Money for a returned product that meets the requirements of clause 7.1 of the Rules is returned within 14 (fourteen) days from the day the product is returned to the Seller.

7.7. When exchanging or returning a product, money for additional services provided (for example, delivery fee, re-delivery fee, etc.) will not be refunded.

7.8. Before exchanging or returning the product, the User contacts the employees of the Salon where the product was purchased or, if the product was purchased by means of electronic communication (e-store, telephone or e-mail), by phone +37063666347 or by e-mail info@sertamattress.lt and coordinates the exchange of the product or return conditions.

8. TERMS AND PROCEDURE FOR RETURN OF DEFECTIVE GOODS

8.1. The color, shape or other parameters of the goods in the e-store may not correspond to the real shape and color of the goods due to the characteristics of the display or other electronic devices used by the Customer.

8.2. After purchasing a product of inadequate quality, the Customer has the rights set forth in legal acts.

8.3. During the warranty period, the Customer can demand free removal of product defects, replace the low-quality product with an analogous or other quality product, demand a reduction in the price of the product or return the product and recover the money paid for it. The customer does not have the right to terminate the Agreement if the defect in the product is minor. If the Customer wishes to exchange a low-quality product for a new, more expensive product, the Customer pays the difference in the increased price.

8.4. In case of product replacement, the goods are delivered no later than within 30 (thirty) calendar days, and if the product must be manufactured - 45 (forty-five) working days from the date of acceptance of the Customer's order.

8.5. Before returning a defective product, the Customer contacts by phone +37063666347 or by e-mail info@sertamattress.lt and adjusts the conditions for returning the product.

8.6. Before exchanging the product, the Seller has the right to evaluate it in accordance with the procedure established in Rule 7.5.

9. RECOMMENDATIONS FOR USE OF PRODUCTS AND GENERAL CONDITIONS OF WARRANTY SERVICE

9.1. The goods are guaranteed for 24 (twenty-four months), unless otherwise specified by the Seller.

9.2. The term of the product's commercial warranty, its application conditions and the general warranty service conditions are indicated at the address https://sertamattress.lt/, or in another separate document (Warranty sheet) attached to the product. The warranty period starts counting from the day of delivery of the product or handing over to the Customer, if he collects the product himself.

9.3. After using the warranty provided for the product, the warranty period for this product does not start counting again - the warranty period is calculated from the date of the product's initial delivery or transfer to the Customer. The period during which the Customer could not use the item due to defects is not added to the warranty period.

9.4. Recommendations for the use of the product are provided together with the product. You can find recommendations for the use of some products: https://sertamattress.lt/.

9.5. The Seller has explained to the Client and the Client understands that a new mattress or furniture, like all new things (e.g. shoes), has a specific smell that occurs when new raw materials are used, such as: polyurethane, latex, fabrics, etc. It is harmless to human health and disappears over time.

9.6. Before exchanging the product, the Seller has the right to evaluate it in accordance with the procedure established in Rule 7.5.

10. CONSULTATIONS, NOTICES AND COMPLAINTS

10.1. In order to receive a consultation, the Customer can contact the Seller by e-mail info@sertamattress.lt, phone number +37063666347.

10.2. All notices and claims may be submitted by email info@sertamattress.lt,by phone number +37063666347 or by mail at Girulių st. 10-201, LT-12112 Vilnius, Lithuania. The seller has the right to examine complaints within 30 (thirty) days from the date of their receipt, unless other terms are established in the legal acts of the Republic of Lithuania. In case of complicated cases, this deadline can be extended by an additional 15 (fifteen) days. Answers to complaints are provided to the Customer by e-mail or phone, or to the address specified by the Customer.

10.3. The user has the right to apply to the State Consumer Rights Protection Service, Vilniaus st. 25, 01402 Vilnius, tel. +370 5 262 67 51, e-mail post office tarnyba@vvtat.lt, website https://vvtat.lt, or contact the European Consumer Center, Vilniaus st. 25, 01402 Vilnius, tel. +370 5 265 03 68, e-mail post office info@ecc.lt, website https://www.ecc.lt/lt/.

10.4. Recommendations for the use of the product are provided together with the product. You can find recommendations for the use of some products: https://sertamattress.lt/.

10.5. The Seller has explained to the Client and the Client understands that a new mattress or furniture, like all new things (e.g. shoes), has a specific smell that occurs when new raw materials are used, such as: polyurethane, latex, fabrics, etc. It is harmless to human health and disappears over time.

11. RESPONSIBILITY

11.1. The customer is fully responsible for the correctness of the data provided when placing the order. If the Customer does not provide accurate data when ordering goods, the Seller is not responsible for the consequences arising from this reason. The Seller is released from any responsibility in cases where losses occur because the Customer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with the Rules and/or the Agreement, although he was given such an opportunity.

11.2. If the E-store contains links to the websites of other persons, the Seller does not guarantee that the information that can be viewed by visiting these websites is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of information provided by third parties.

11.3. The Seller is not responsible for non-fulfillment of the Agreement and/or non-delivery or late delivery of goods, if this occurred due to the fault of third parties or due to circumstances that the Seller could not control and reasonably foresee at the time of concluding the Agreement and could not prevent the occurrence of these circumstances or their consequences. If the specified circumstances last longer than 30 (thirty) days, the parties may terminate the Agreement by mutual agreement.

11.4. In the event of damage, the guilty party compensates the other party for direct losses.

11.5 The customer can postpone the delivery date of the goods free of charge up to two months from the original agreed delivery date.

12. FINAL PROVISIONS

12.1. The law of the Republic of Lithuania applies to the contract.

12.2. The Seller may transfer its rights and obligations arising from the Agreement to third parties at any time, except in cases where this may reduce the guarantees provided to the User, without the Customer's consent and without notifying him.

12.3. The Seller has the right to unilaterally change these Rules without notifying the Client in advance and without the separate consent of the Client. The Rules in force at the time of the conclusion of the Agreement apply to a specific order.

12.4. All disagreements arising from the execution of the Agreement are resolved through negotiations. If the parties do not resolve the dispute through negotiations within 15 (fifteen) days, the disputes are finally resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

12.5. If the remaining price of the goods is not paid within the set terms or if the Customer unreasonably refuses or avoids accepting the goods, the Seller has the right not to fulfill his assumed obligations and not to deliver the goods for such a period of time that the Customer delayed payment.

12.7 The customer can postpone the delivery date of the goods free of charge up to two months from the original agreed delivery date.

13. FINAL PROVISIONS

13.1. The law of the Republic of Lithuania applies to the contract.

13.2. The Seller may transfer its rights and obligations arising from the Agreement to third parties at any time, except in cases where this may reduce the guarantees provided to the User, without the Customer's consent and without notifying him.

13.3. The Seller has the right to unilaterally change these Rules without notifying the Client in advance and without the separate consent of the Client. The Rules in force at the time of the conclusion of the Agreement apply to a specific order.

13.4. All disagreements arising from the execution of the Agreement are resolved through negotiations. If the parties do not resolve the dispute through negotiations within 15 (fifteen) days, the disputes are finally resolved in accordance with the procedure established by the laws of the Republic of Lithuania.